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Terms of Sales

These General Conditions govern the rights and obligations applicable to the services offered by Alfa Marais (language courses, language workshops, etc.) and taken out by the customer directly with Alfa Marais.

Any service performed by Alfa Marais therefore implies the customer's unreserved acceptance of these general conditions of sale.

By registering with Alfa Marais, the customer agrees to follow the courses and workshops and to respect the internal rules of Alfa Marais.


The purpose of these General Conditions is to define the obligations of each of the parties and the conditions under which Alfa Marais provides the customer with the services subscribed to by the latter.
When the specifics of the service subscribed by the customer require it, the General Conditions are supplemented by Special Conditions which form with these General Conditions an inseparable whole. In case of contradiction between the two, the Special Conditions prevail over the General Conditions.


Participation in the services provided by Alfa Marais requires the payment in euros of the following costs:

2.1 Registration Fees. This non-refundable flat-rate fee covers administrative costs related to the customer's course at Alfa Marais. The amount of these costs is fixed at a flat rate: 60 euros including tax

2.2 Bank Charges. All bank and interbank charges borne by Alfa Marais, in the event of cancellation of the lessons by the customer, will be the full responsibility of the latter, whether they are issued by the issuing bank or by the receiving bank.


The customer can register by e-mail (, by post (4 rue Debelleyme 75003 Paris) or directly at Alfa Marais premises with Stéphanie Vallet.


4.1 Payment for packages is made by bank card (Visa, Mastercard or Eurocard, American Express), in cash, by bank check (or euro-cheque) endorsed in France, or by bank transfer to the Alfa Marais account ( the student's name must be mentioned on the transfer)
The customer has the option of paying for the package either in full or monthly. Alfa Marais undertakes to provide, if necessary, the trainee's attendance certificates for the month.

4.2 Late payment

Payment of the invoice is due before the start date of the courses (whether full payment per package or payment per session for individuals).

In the event of total or partial non-payment within 30 days of its due date, the customer must pay Alfa Marais a late payment penalty equal to 15% of the amount of the invoice.


In the following developments, by date of "start of lessons", it is necessary to understand the date of the first lesson of each package subscribed by the student to Alfa Marais.

5.1. In the event of registration more than one month before the start of the course, the customer has a withdrawal period of 14 days, which runs from the date of final registration. The customer notifies his right of withdrawal by email to In this case, Alfa Marais undertakes to reimburse the customer for all the sums that the latter has paid to it for the canceled registration. The refund will be made by the same means of payment used during registration and to the same payer. However, Alfa Marais may use another method of payment with the customer's agreement.
5.2. Sample withdrawal letter:
“I hereby notify you of my withdrawal from the contract relating to the package below:
Subscribed on (date) / Client's name / Client's address / Client's signature (only if this form is notified on paper) / Date/ Signature. »

5.3 In the event of registration less than one month before the start of the course, any request for cancellation of the subscribed package will be sent in writing by email to Alfa Marais at the following address:

If the request is received more than 14 working days before the start of the course, no fees will be retained.

If the cancellation request reaches Alfa Marais within a period of between 7 and 14 working days before the start of the course, cancellation fees representing 50% of the package subscribed will be invoiced to the customer.

If the cancellation request reaches Alfa Marais within a period of less than 7 working days before the start of the course, the entire package subscribed will remain due and no request for reimbursement will be taken into account.

If the cancellation request reaches Alfa Marais after the start of the course, the package started will remain due in full and no request for reimbursement will be taken into account.


6.1 Any course not canceled in writing 48 hours in advance (to will be due and invoiced.

This cancellation policy applies regardless of the case of absence: travel, illness, last minute professional engagement, etc.

The student agrees to sign the attendance sheet for the lesson(s) canceled after the deadline.

6.2 A student unable to attend the entire course must in any case pay it in full.

Note that in the case of group lessons, the rescheduling of the course is not possible, the trainer undertakes to deliver to the student the necessary elements following the program by email before the next lesson.


If the service is postponed, Alfa Marais offers the customer new dates for the performance of the service. If the client accepts them, the price initially paid corresponding to the full payment of the postponed service is deducted from the price of the new service and constitutes full payment of the latter.
The student is informed that Alfa Marais will not necessarily be able to provide certain lessons below a minimum number of students – which will be determined by Alfa Marais according to organizational requirements and teacher availability. – and declares to accept this possibility.
If a course is not provided as initially planned, Alfa Marais will inform the customer concerned as soon as possible before the start of the course and will offer him a new time slot.
Alfa Marais does not provide language courses (or any other service) on public holidays defined in article L. 3133-1 et seq. of the labor code.


Alfa Marais declines all responsibility in the event of loss, theft or damage to the customer's personal effects occurring on Alfa Marais premises or outside during workshops.
Health, accident and civil liability insurance must be taken out by the customer himself.


Alfa Marais may be required to take photos of students in order to use them to illustrate promotional material (brochures, websites, etc.), unless otherwise specified by the student or his legal representative. This refusal must be specified by the student in writing at the time of registration.


The information collected on the student is subject to computer processing by Alfa Marais and is essential to the processing of his order. This information and personal data is also kept for security purposes, in order to comply with legal and regulatory obligations. They will be kept for as long as necessary for the performance of the services ordered in compliance with the applicable legal deadlines. The data controller is Mrs. Stéphanie Vallet, Director of Alfa Marais (4 rue Debelleyme 75003 PARIS, Access to personal data will be strictly limited to employees of the data controller, authorized to process them by virtue of their functions. The information collected may possibly be communicated to third parties linked to the company for the performance of subcontracted tasks, without the student's authorization being necessary. In accordance with law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, as modified by law n°2004-801 of August 6, 2004, and by European regulation n°2016/ .679, the student has a right of access, rectification, erasure, and portability of the data concerning him, as well as the right to oppose the processing for legitimate reasons, a right that he can exercise. by contacting the data controller at the postal or email address mentioned above, attaching valid proof of identity. In the event of a complaint, the student can contact the National Commission for Computing and Liberties (CNIL).


The French courts will have jurisdiction to hear any dispute relating to the interpretation or execution of one of the provisions of these conditions. Only French law is applicable.

CGV: Texte
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